Reservation operative
• Creation and/or management of dedicated Reservation@ email as a centralized department
• Implementation of Hotel vs AGHC direct switchboard with shared telephone request management procedure
• Operational management of series/group/individual bookings with use of the SW present in the structure: PMS/CRS /CM/BE/Estimate module
• Support to Front Office staff via switchboard to resolve operational needs
• Use of a shared file between Front Office/AGHC for managing groups for: availability, options, confirmations and room quota
• Management of rooming list requests with support for their processing and insertion
• Management of quotations via email/phone for ad hoc quotes for group and series requests with related monitoring of options
• Issuance of proforma payments for group/series and individual customers with monitoring of updates
• Customer support for the up-selling of rooms and cross-selling of ancillary services
• Insertion of reservations in the PMS: FIT, individual, corporate and MICE
• Control and management of daily reservations for special requests, VIPs and special guests with the creation of alerts in the PMS for Front Office staff
• Joint work with Revenue Department to optimize availability and dynamism of tariffs based on OTB and historical data
• Creation of overbooking procedure, selection of suitable structures and support for Front Office staff for re-protection
Groups strategy
• Relationship management between AGHC and hotels for groups sector through dedicated email groups@aghotelconsulting.it with related contacts organization
• Analysis of existing contracts with evaluation of contractual terms and commercial agreements
• Creation of templates for estimates and/or optimization of the model used by the facility
• Evaluation support and customized suggestions for cancellation, release and payment conditions for each request received by the facility
• Evaluation, with Revenue Department, for acceptance and consequent quotation of a group and/or series based on the displacement analysis
• Analysis of the operators from which the requests derive, considering the history of our B2B group portfolio, with decision support on the policies to be implemented for each contact
• Suggestions for operational management of rooming lists, assignments, options and distribution
• Considerations for optimizing meal plans and extra services (porterage, parking, tours and experiences)
• Analysis, optimization and commercial implementation
• Creation of a file shared with the hotel containing all requests, confirmations and cancellations relating to groups in order to monitor their progress and intervene where necessary to improve the revenue center
• Communication of the AGHC group department with national and international operators in our database to encourage the creation of packages and offers related to the destination